Back to learning

Privacy And Cookies Statement

At NCFE we take your privacy seriously. This Privacy Statement tells you what personal information we collect and how we use it.

In this Privacy Statement where we use the words personal information we use these words to describe information about you or your dependants (if you are the parent or guardian of a student that accesses the StudyHut Website) and which identifies you or your dependants.

References to we, us or our in this Privacy Statement mean NCFE.

Queries

If you have any questions, comments or requests in relation to this Privacy Statement or more generally about how we use your personal information please write to us at:

NCFE DP Compliance Lead, NCFE, Q6 Quorum Business Park, Benton Lane, Newcastle Upon Tyne, NE12 8BT.

Who is responsible for the personal information we collect?

NCFE is the data controller for the purpose of data protection law. This is because we decide how and why the personal information we collect from you is used.

Background

The StudyHut Website may be used by students (who may be below the age of 16) studying for GCSE qualifications and the tutors who are teaching them. We might use personal information we collect about students and tutors differently so we have set this information out below in two sections. Please click the section relevant to you.

Students: your data

To log on to the StudyHut Website we will ask for your name, email address and the school you attend. We will also ask if you would like to receive any information about our products and services. We will also ask you to provide your login information.

We will also hold the following personal information about you:

  • the results of the Confidence Survey, if you choose to take it;
  • details of your visits to the StudyHut Website and the pages of the website you view;
  • information contained in and records of any communications between us, such as e-mails and letters;
  • and details of any pages/resources on the StudyHut Website site that you’ve viewed.

We might also collect details about the number of visitors to the various pages on the StudyHut Website. We use this information to assess the way the site is used and you can't be identified from it.

How do we use the personal information we collect about you?

We use your personal information so we can provide you with access to the StudyHut Website.

Your personal information may be used by us, people that work for us, organisations that provide services to us and disclosed to third parties for the purposes set out in the table below.

For each of these purposes, we need to tell you the reason why we use your personal information. We have set out these reasons in the table below.

Purpose Legal Reason
To provide you with access to the StudyHut Website. We do this because there is a benefit to us in providing this information to you (it makes us better known in the education sector). The benefit to you is that you are given access to carefully selected resources which might be useful. This is what is known as a legitimate interest.
To manage complaints, feedback and queries you might have in relation to the StudyHut Website. We do this because it benefits you if we manage any complaints, feedback and queries you have. It also helps you to make better use of the StudyHut Website. This is what is known as a legitimate interest.
To improve the quality of the service we provide through the StudyHut Website. For example, if you bookmark your favourite content we can ensure those bookmarks remain. There is a benefit to you and other users of the StudyHut Website if we review the way resources are used to ensure they are as relevant and helpful as possible to your studies. This is what is known as a legitimate interest.
To carry out research and analysis on an anonymous and aggregated basis. This means we collect facts and figures about the way the StudyHut Website is used – you cannot be identified from this information. We do this to help us to ensure the StudyHut Website is as useful as possible. This benefits both you and us because more people will use the StudyHut Website. This is what is known as a legitimate interest.
To identify resources on the StudyHut Website that might be of interest to you. For example, if you return to the StudyHut Website, we will know your preferences so we can recommend resources and notify you of any changes to resources that might be of interest to you. We will only do this if you have told us that you want to hear about our resources and any changes to them. This benefits you because the resources made available will be tailored to you. You will also be made aware of anything new that we include on the StudyHut Website which might help with your studies. This is what is known as a legitimate interest.
To send you marketing communications (including an e-newsletter) to keep you up to date with new or updated resources on the StudyHut Website and new products, services and qualifications offered by NCFE (or one of NCFE's other brands). We will only do this if you have told us that you want to hear about these new resources, products, services and qualifications. We will do this based on any consent you have given us.
To assess the quality of the services we provide on the StudyHut Website. This benefits us because it enables us to ensure the StudyHut Website is relevant to the people using it. This is what is known as a legitimate interest.
To comply with any legal duty (including if the court tells us to do something) or with the requirements of OfQual (the organisation which governs what we do). We use your personal information for this purpose because we are required by law to do so.
To send you details of offers, promotions, products and services relating to the education sector which are supplied by organisations that are not part of NCFE. We will send those communications on behalf of those third parties. We will only do this if you have told us that you want to hear about these goods and services. We will do this based on any consent you have given us.

You do not have to provide any personal information to us. However, if you choose not to provide your personal information, you will not be able to access the StudyHut Website.

Who will we share this personal information with?

We may share your personal information with:

  • our employees or people that we ask to assist us with the StudyHut Website;
  • external organisations that provide services to us such as marketing activities;
  • external agencies such as the police (and other law enforcement agencies) to prevent or detect a crime or stop someone from doing something that might not be legal;
  • other organisations we share your personal information with either:
    • because we are under a duty to do so (for example because the law says we must or the court tells us we must) or where the organisation that governs what we do (OfQual) instructs us to share the information; or
    • to protect our rights, property or safety or those of our students, employees or other organisations;
    • another organisation if, for example, we sell or buy any business or assets - here we will share your personal information with the possible seller or buyer of such business or assets; and
    • another organisation if, for example, we are bought by that organisation. personal information held by NCFE will be one of the items sold to that organisation.
  • Your Confidence Survey results may be shared with your tutor, if your tutor has sent you an invitation asking for access to those results and you accept that invitation.

What other information will be stored?

If a tutor invites you to use a particular resource we will store the link between you and your tutor. By ‘link’ we mean the fact that a certain student is connected to a certain tutor.

Tutors: your data

To log on to the StudyHut Website we will ask for your name, email address and the school you work at. We will also ask if you would like to receive any information about our products and services. We will also ask you to provide your login information.

We will also hold the following personal information about you:

  • details of your visits to the StudyHut Website and the pages of the website you view;
  • information contained in and records of any communications between us such as e-mails and letters;
  • details of any pages/resources on the StudyHut Website that you’ve viewed; and
  • any links to resources on the StudyHut Website that you’ve shared with your students.

We might also collect details about the number of visitors to the various pages on the StudyHut Website. We use this information to assess the way the site is used and you can't be identified from it.

How do we use the personal information we collect about you?

We use your personal information so we can provide you with access to the StudyHut Website.

Your personal information may be used by us, people that work for us, organisations that provide services to us and disclosed to third parties for the purposes set out in the table below. For each of these purposes, we need to tell you the reason why we use your personal information. We have set out these reasons in the table below:

Purpose Legal Reason
To provide you with access to the StudyHut We do this because there is a benefit to us in Website. We do this because there is a benefit to us in providing this information to you it makes us better known in the education sector). The benefit to you is that you are given access to carefully selected resources which might be useful. This is what is known as a legitimate interest.
To manage complaints, feedback and queries. We do this because it benefits you if we manage any complaints, feedback and queries you have. It also helps you to make better use of the StudyHut Website. This is what is known as a legitimate interest.
To help to identify resources and information on the StudyHut Website that might be of interest to you. For example, if you return to the StudyHut Website we will know your preferences so we can recommend resources and information, notify you of any changes to resources and update you on the results of the students Confidence Survey (where the student accepts your invitation to view the results). This benefits you because the resources made available will be tailored to you and you will be aware of anything new that we include on the StudyHut Website which might support your teaching role. It is also in your interest and the student's interest for the student's confidence in relation to a particular subject to be shared. This is what is known as a legitimate interest.
To improve the quality of the service that we provide through the StudyHut Website. There is a benefit to you and other users of the StudyHut Website if we review the way resources are used to ensure they are as relevant and helpful as possible to you. This is what is known as a legitimate interest.
To carry out research and analysis on an anonymous and aggregated basis. This means we collect facts and figures about the way the StudyHut Website is used – you cannot be identified from this information. We do this to help us to ensure the StudyHut Website is as useful as possible. This benefits both you and us because more people will use the StudyHut Website. This is what is known as a legitimate interest.
To send you marketing communications (including an e-newsletter) to keep you up to date with new or updated resources on the StudyHut Website and new products, services and qualifications offered by NCFE (or one of NCFE's other brands). We will only do this if you have told us that you want to hear about these new resources, products, services and qualifications. We will do this based on any consent you have given us.
To comply with any legal or regulatory obligation (including in connection with a court order or any instructions from regulatory bodies such as OfQual). We use your personal information for this purpose because we are required by law to do so.
To send you details of offers, promotions, products and services relating to the education sector which are supplied by organisations that are not part of NCFE. We will send those communications on behalf of those third parties. We will only do this if you have told us that you want to hear about these goods and services. We will do this based on any consent you have given us.

You do not have to provide any personal information to us. However, if you choose not to provide your personal information, you will not be able to access the StudyHut Website.

Who will we share this information with?

We may share your personal information with:

  • our employees, contractors or agents;
  • external organisations that provide services to us such as marketing activities;
  • external agencies such as the police and (other law enforcement agencies) to prevent or detect a crime or stop someone doing something that might not be legal; 
  • other organisations we share your personal information with either:
    • because we are under a duty to do so (for example because the law says we must or the court tells us we must) or where the organisation that governs what we do (OfQual) instructs us to share the information; or
    • to protect our rights, property or safety or those of our customers, employees or other third parties;
  • another organisation if, for example, we sell or buy any business or assets- here we will disclose your personal information to the prospective seller or buyer of such business or assets; and
  • another organisation if, for example, we are bought by that organisation, personal information held by us will be one of the items sold to that organisation.

What other information will be stored?

If you invite a student to use a particular resource we will store the link between you and your student. By ‘link’ we mean the fact that a certain student is connected to a certain tutor.

How long will we keep your personal information for?

The personal information that we collect through the StudyHut Website will be stored securely by us. When you do not use your account for more than one (1) year we will close your account and securely destroy your personal information.

Where will we transfer your personal information?

We or the organisations that use your personal information to provide services to us may use your personal information within the European Economic Area (EEA).

Your rights

The law gives you a number of rights in relation to the way your personal information is used. We have set out below what those rights are, but the rights do not apply in every situation. Please use the contact details below to find out more about these rights and when they apply.

Summary of your rights Who to contact
Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, although there are rules which allow us to not give you a copy of some information in some situations.

[To request access to your personal information, please complete a Request for Access to Personal Information Form.]

innovation@ncfe.org.uk
Right to rectify your personal information You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. innovation@ncfe.org.uk
Right to erasure of your personal information You have the right to ask that your personal information be deleted. innovation@ncfe.org.uk
Right to restrict the use of your personal information You have the right to suspend our use of your personal information in certain circumstances. innovation@ncfe.org.uk
Right to data portability You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically possible. innovation@ncfe.org.uk
Right to object to the use of your personal information (including to object to direct marketing) You have the right to object to the use of your personal information. innovation@ncfe.org.uk
Right to withdraw consent You have the right to change your mind about any consent you have given us to use your personal information at any time where we rely on consent to use your personal information. innovation@ncfe.org.uk
Right to complain to the relevant data protection authority Where you think we have not used your personal information in accordance with data protection law you have the right to complain to the relevant data protection authority which, in the case of NCFE, is the Information Commissioner's Office. innovation@ncfe.org.uk

Changes

If we decide to change this Privacy Statement, we’ll post the updated Privacy Statement on the StudyHut Website so that you’re always aware of what personal information we collect, how we use it and under what circumstances we disclose it.  The updated Privacy Statement will take effect as soon as it is posted on the StudyHut Website.

Links to other sites

The StudyHut Website contains links to other websites that are not owned or controlled by NCFE. Please be aware that we are not responsible for the privacy practices of other websites. When you leave the StudyHut Website, we encourage you to read the privacy statements on the other websites you visit.

Cookies

We use cookies and similar technologies on the StudyHut Website. A cookie is a small text file that is downloaded onto a computer or smartphone when you access a website. It allows us to recognise your device and store some information about your preferences or past actions. When you first log into the StudyHut Website we will ask for your permission to use cookies.

The cookies we use

The cookies we use on the StudyHut Website are known as 'essential cookies’. Essential cookies enable you to move around the StudyHut Website and access its features, such as accessing secure areas of the StudyHut Website or displaying personalised content.

We also use Google Analytics to collect information about your online activity on the StudyHut Website, such as the web pages you visit, the links you click, and the searches you conduct on the StudyHut Website. We use the information to compile reports and to help us improve the StudyHut Website. The cookies collect information in an anonymous form, including the number of visitors to the StudyHut Website, where visitors have come to the StudyHut Website from and the pages they have visited. For more information about the information gathered using Google Analytics please visit [insert link to googles page on google analytics].

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.

Blocking or restricting cookies

By continuing to use the StudyHut Website, you are agreeing to our use of cookies.  You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.

Please be aware that restricting or blocking cookies set on the StudyHut Website may impact the functionality or performance of the StudyHut Website, or prevent you from using certain services provided through the StudyHut Website. It will also affect our ability to update the StudyHut Website to cater for user preferences and improve performance.

This Privacy Statement was last updated in August 2017.

The next review date is June 2018.